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FAQ

If after receiving the purchase the customer is not satisfied, Moon Kingdom PR allows you to change the size of the item purchased or return it, within seven (7) days, from the date of receipt, as long as the garment has not been used or damaged. Thus, Moon Kingdom can not accept changes or returns of used or damaged garments.

The change of size or the return of purchased products may also be made by ordinary mail, to the following address:

Moon Kingdom PR
H25 AVE PINO, CAGUAS PR 00725

The shipping costs of the products, which are to be exchanged or returned by mail, will be paid by the customer. You must also send the tracking number to info@moonkingdompr.com.

Once the product (s) has been received, Moon Kingdom will verify that they are in good condition and will proceed to send the required size if a change was requested or proceed to grant a credit for the same value of the piece that may be used in a period of six (6) months. Effective as of the date on which Moon Kingdom PR received the package.

Once the status of the returned items has been verified, the customer will be informed via email.
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